YouLoveSolar Warranty for Certified Refurbished or NEW Inverters

YouLoveSolar Limited Liability Warranty 

Evergreen Trading Group LLC, DBA YouLoveSolar warrants its qualified YouLoveSolar products (“Products”) to be free from defects in materials and workmanship under the terms below.

Warranty

This warranty applies only to the original purchaser who bought the Product directly from YouLoveSolar.

Proof of Purchase: The purchaser is responsible for retaining the YouLoveSolar order receipt/confirmation as proof of the purchase date.

2) Exclusive Remedy (Repair / Replacement / Refund)

If a Product is determined by YouLoveSolar to be defective during the applicable warranty period, YouLoveSolar will, at its sole option:

• Exchange the defective Product with a new, like-new, or refurbished Product that is functionally equivalent; or

• Repair the defective Product at a YouLoveSolar depot facility; or

• Provide a refund as described below.

Refund Option (If Offered)

If YouLoveSolar elects to issue a refund in lieu of repair or replacement, the refund amount will be the then-current wholesale value of the Product, as determined solely by YouLoveSolar, less any non-refundable charges.

Refunds do not include shipping, freight, taxes, installation/removal costs, diagnostic fees, permits, or any other third-party charges.

3) RMA (Return Material Authorization) Requirements

All warranty returns require a pre-approved Return Material Authorization (RMA).

• How RMAs are issued: Typically, YouLoveSolar issues an RMA by email and provides return-shipping instructions.

• Internal tracking: Each RMA is logged and tracked internally (including customer details, Product model/serial number, and status) until the warranty claim is resolved.

• RMA expiration: The RMA expires 20 days after issuance.

• No RMA = no processing: Products received without a valid RMA will not be processed.

• Unclaimed/unlabeled items: Unclaimed or unlabeled items received without an RMA (or without identifying information sufficient to match the item to an RMA/serial number) may be disposed of after 30 days, and the warranty claim may be cancelled.

• Packaging and shipping damage: The customer (or installer) is responsible for proper packaging. If the returned Product arrives damaged due to poor packing or carrier damage, YouLoveSolar may refuse the shipment and the warranty will not cover shipping-related damage.

• Abandoned items: Items abandoned after 30 days may be disposed of at the customer’s expense.

4) Eligibility and Installation Requirements

This warranty is valid only when all installation and service work is performed by a qualified authorized installer.

5) What This Warranty Does Not Cover (Exclusions)

This limited warranty does not cover failures, defects, or damage caused by, related to, and is not limited to, or resulting from:

• Transport or shipping damage

• Incorrect installation, commissioning, or configuration

• Failure to follow user manuals, maintenance requirements, or required service intervals

• Modifications, changes, attempted repairs, or alterations outside the YouLoveSolar factory

• Units returned in an unassembled condition

• Incorrect use, misuse, or inappropriate operation

• Insufficient ventilation

• Failure to observe applicable safety regulations

• Force majeure or external events (including lightning, overvoltage, storm, fire)

• Abnormal wear

• Dirt, water intrusion, corrosion, or salt-air exposure

• Pests or rodent damage

• Improper grounding

• Mis-sizing or system design errors

• Grid issues or utility-related conditions

• Generator damage

• Battery misconfiguration

• Surge/overvoltage events

• Firmware, communications, or software issues, including software updates

• Cosmetic defects that do not directly influence energy production or degrade form, fit, or function

If a returned Product is found not to be defective under the terms of this warranty, YouLoveSolar may charge for inspection, repair, replacement, and/or return shipping.

6) Costs Not Covered (Labor / Onsite Service / Third-Party Charges)

This warranty covers only the warranted physical Product. It does not cover:

• Labor or onsite service calls (including truck rolls)

• Diagnostic work performed by the customer’s technician

• Removal and reinstallation

• Permitting or inspection fees

• Electrician fees

• Any other third-party costs

7) Shipping and Replacement Procedure

• The customer is responsible for transportation to and from YouLoveSolar repair facilities, regardless of warranty coverage.

• YouLoveSolar is not responsible for transportation costs under this warranty.

• The customer or installer must pack the Product in a suitable shipping box and apply any YouLoveSolar-provided shipping label(s) as instructed.

• Unless otherwise agreed in writing, shipping to and from YouLoveSolar will be billed to and paid for in advance by the customer.

• YouLoveSolar does not provide replacement equipment to distributors or installers who choose to exchange equipment from their own stock in the field.

8) Documentation Required

To fulfill warranty obligations, YouLoveSolar may require a copy of the purchase receipt, warranty certificate, installation document, and/or evidence of any warranty extension. Documentation must include the Product model and serial number to determine warranty entitlement.

9) Warranty Transferability

This warranty is not assignable or transferable.

10) Geography / Eligibility Limits

This warranty applies to Products purchased and used in the continental United States only. This warranty is void for export shipments and for orders shipped to freight forwarders.